CA

Hotel Competency Atlas

Competency framework · 12 departments · 6 career levels · 7 bands

Department

Position level — from entry to the top of the hotel

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Full framework. All twelve departments across six levels and seven competency bands — Core & Foundational, Technical & Job-Specific, Communication, Guest Relations, Leadership & People, Departmental & Operational, and Business Impact. The framework applies across 3–5 star hotels; competencies are not tagged by star tier. For back-of-house departments, "Guest Relations" is read as internal-customer service to other departments.